Frequently asked questions

Will I have a point of contact at Better?

Yes. As soon as your complete the 3-minute approval process, we’ll introduce you to your loan officer. You can contact your loan officer anytime throughout the process. We provide phone, email, and chat support during much of the week:

  • Monday-Friday: 9AM - 9PM EST
  • Saturday-Sunday: 10AM - 6PM EST
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Better is a direct lender dedicated to providing a fast, transparent digital mortgage experience backed by superior customer support.

From our offices in New York City, we're using technology to change the way people finance their homes, for the better.

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